Introduction

Spaceheight Global Outsourcing (“Spaceheight Global Outsourcing,” “Company,” or “spaceheightsglobaloutsourcing.co.in”), which includes the online platform www.spaceheightsglobaloutsourcing.co.in and the “Mobile App” (together referred to as the “Website”), understands the importance of protecting your privacy. We are dedicated to maintaining the confidentiality, integrity, and security of all user information. This Privacy Policy outlines how spaceheightsglobaloutsourcing.co.in collects, stores, processes, and transfers certain information obtained from you through your use of the Website, as necessary. It applies to visitors to our Website as well as current and future customers. By using our Website, you acknowledge and agree to the practices described in this Privacy Policy. By accessing or continuing to use the Website, you consent to the collection, use, and processing of your information (including sensitive personal information as defined under the Information Technology Act 2000 and applicable rules, notifications, etc.) in accordance with this Privacy Policy. Spaceheight Global Outsourcing reserves the right to update or modify this Privacy Policy at its sole discretion.

1. Controllers of Personal Information
Your personal data/information will be collected and stored on servers located in India by Spaceheight Global Outsourcing, along with its parent company, representatives, affiliates, and business partners.

2. What Personal Information We Gather About You
The information we collect from customers allows us to personalize and enhance their experience on the Website. We gather and store any information or documents you provide on the Website or share with us through other means, based on the product or service you select. This includes personal details such as your first name, last name, email address, date of birth, and city of residence, as required by us or our business partners. While you may choose not to provide certain details, this could limit your access to some features and services. It is important to note that we do not collect or store biometric information. With your explicit consent, we may require one-time access to your camera, microphone, location, or other device features solely for onboarding or fulfilling KYC requirements for us or our partners, in compliance with the Digital Lending Guidelines issued by the Reserve Bank of India (RBI) and its amendments. Additionally, we may receive information about you from third-party sources and integrate it into your account.

3. We Collect Cookies
We collect and store certain types of information whenever you interact with us. For instance, we use "cookies" to gather information when your web browser accesses our Website or interacts with advertisements and content served by or on behalf of the Website on other platforms. A cookie is a small piece of data stored on your device that contains information about you. We use both session ID cookies and persistent cookies. Session ID cookies are temporary and are erased when you close your browser or log out, while persistent cookies are small text files stored on your device’s hard drive for a longer duration. Session ID cookies help track user preferences during visits to our Website, reduce load times, and optimize server processing. Most web browsers provide options to prevent new cookies, receive notifications about cookies, or disable them entirely. Similarly, you can manage or delete data from browser add-ons, such as Flash cookies, through their settings or the manufacturer’s website. However, we recommend keeping cookies enabled to fully utilize essential features of the Website. Blocking or rejecting cookies may restrict your access to certain products or services, such as those requiring you to sign in.

4. How Do We Use the Information
Spaceheightsglobaloutsourcing.co.in collects your information when you register for an account, use its products or services, or visit its website pages. During registration, you are required to provide your first name, last name, state and city of residence, email address, date of birth, sex, and contact number. Once registered and signed in, you are no longer anonymous to us. By registering, you authorize spaceheightsglobaloutsourcing.co.in, including its business partners and affiliates, to send you texts, email alerts, and notifications regarding login details, service updates, and promotional content, even if you are registered under DND, DNC, or NCPR services. This authorization remains valid as long as your account is active or until you withdraw your consent. Additionally, with your consent, spaceheightsglobaloutsourcing.co.in may require one-time access to your camera, microphone, location, or other device features to facilitate services, such as onboarding, KYC data collection, or enhancing access to the Website’s features, in compliance with applicable laws. Purpose for collecting information: Spaceheight Global Outsourcing and its business partners use your information to facilitate and deliver services, process payments and applications, and communicate with you about products, services, and promotional offers. We respond to your queries, address grievances, and resolve issues related to the services provided to you. Your information helps us fulfill our obligations under agreements with our business partners and keep you informed about special promotions, offers, new features, or products/services—whether offered by us or by third parties we collaborate with. We use your data for internal analysis, to deliver location-based services like personalized content and advertising, and to improve our platform. It also helps us prevent fraud, detect website abuses, and enable third parties to perform technical or logistical functions on our behalf.

5. Disclosure to Third Parties
Spaceheightsglobaloutsourcing.co.in is committed to protecting your information and will not sell, rent, or disclose it for commercial purposes in a manner contrary to the commitments outlined in this Privacy Policy. However, we may share your information with third parties, including our business partners (such as Banks/NBFCs), Credit Information Companies (CICs), service providers, and affiliates, strictly for the purposes detailed in this Privacy Policy. These third parties are required to handle your information with the same level of care and confidentiality as Spaceheight Global Outsourcing. In the event of a sale, merger, reorganization, or consolidation of Spaceheight Global Outsourcing or any part of its business, your personally identifiable information may be shared with or transferred to the successor entity. Additionally, we may anonymize or aggregate personal data, ensuring it is no longer personally identifiable, and disclose such information for analytical or operational purposes. Access to your personal data is strictly limited and used only in compliance with specific internal procedures to operate, improve, or develop our services.

6. Data Storage
Spaceheight Global Outsourcing stores your personal information exclusively on servers located in India. We retain customer information primarily to fulfill the servicing requirements for our customers, unless otherwise required by our business partner arrangements, or until consent is withdrawn by you. The retention of information is done in accordance with this Privacy Policy and complies with the applicable laws and regulatory requirements in India.

7. What Is Your Control Over Your Personal Information
It is important to understand that the information we collect from you helps us offer products, services, and experiences tailored to your needs. You have control over how your non-personal information is collected and used online. Additionally, you can decide what personal information, including sensitive data such as financial details, you wish to provide.

8. Revocation of Consent and Deletion of Data
If you believe that we no longer need to retain your personal information or if you request the deletion of your personal data where you think we no longer have the right to process it, we will take the necessary steps to remove or destroy such information.You have the right to withdraw your consent for us to collect and use your sensitive personal data at any time. To do so, simply write to us at spaceheightsglobaloutsourcing.co.in. Upon successful verification of your request, we will process the withdrawal within 45 days. However, in certain cases, we may not be able to delete your data, especially if we are required by applicable law to retain it to continue providing services through us or our partner banks and NBFCs. Rest assured, any retained information will be safeguarded in accordance with all relevant cybersecurity standards.

Please note that if you withdraw your consent, spaceheightsglobaloutsourcing.co.in reserves the right to discontinue the services for which the information was collected. In such cases, you will not be eligible for a refund of any fees already paid for those services, and you agree that the company shall not be held liable for such a situation in any way.